FAQs
FAQs
Explore our frequently asked questions to find answers quickly—everything you need is right here
About Crompton Lamps
Who are Crompton Lamps?
Crompton Lamps is one of the oldest lamp suppliers in the UK, established in 1878. We provide a wide range of high-quality, reliable lighting products for trade and commercial customers.
Where are you based?
📍 Address: Unit 2, Marrtree Business Park, Bowling Back Lane, Bradford, BD4 8QE (SatNav: BD4 8TP)
Our head office and distribution centre are based in Bradford, West Yorkshire, serving customers across the UK and beyond.
Ordering & Delivery
How can I place an order?
Trade customers can order directly through our B2B store or via our sales team. If you don’t yet have an account, you can apply online.
Do you offer next-day delivery?
Yes—orders placed before our daily cut-off are usually shipped for next-day delivery, subject to stock availability.
Can I track my order?
Yes, once your order has been dispatched, you’ll receive tracking information from our courier.
Product & Technical Support
Do you supply energy-efficient lighting?
Yes, our product range includes a wide choice of LED solutions designed to reduce energy consumption while delivering excellent light quality, including our A-Class Range.
Where can I find technical data sheets?
Technical datasheets, installation guides and IES/LDT files are available for download on each product page of our website.
Can I get advice on which product to use?
Absolutely—our technical support team and Area Sales Managers are here to help with product recommendations, site visits and project advice.
Warranty & Returns
What warranty do you offer?
Most Crompton Lamps products come with a standard warranty, with certain ranges offering extended cover. Warranty details are listed on each product page.
How do I make a warranty claim?
Contact our customer service team with your proof of purchase and details of the issue. We’ll guide you through the process.
Sustainability
What is Crompton Lamps doing to reduce environmental impact?
We are committed to minimising waste, promoting recycling, reducing energy consumption and harmful emissions, and sourcing responsibly wherever possible.
Are your products recyclable?
Many components of our products are recyclable. We also support WEEE compliance schemes to ensure responsible disposal.
Contact & Support
How can I contact Crompton Lamps for support or inquiries?
📞 Phone: 01274 657 088
✉️ Email: info@cromptonlamps.com
🔗 Or reach us via our Contact Us page
Do you provide marketing support?
Yes—we offer product imagery, datasheets, marketing flyers and other resources to help support our trade customers.